This Site is provided for your personal and non-commercial use only. All content included in this Site, including but not limited to any text, graphics, images, logos, button icons, data compilations, software, audio and video (collectively, "Materials"), is the property of Nava Supermarket or its content suppliers, and you may not distribute, exchange, modify, reproduce, perform, sell or transmit the Materials for any business, commercial or public purposes. The Materials are protected by applicable laws, including international copyright and trademark laws, and any unauthorized use of any Materials may violate copyright, trademark, and other applicable laws. You may not frame or utilize framing techniques to enclose any portion of this Site or any Materials without express written consent of Nava Supermarket. You are granted a revocable and non-exclusive right to create a hyper-link to this Site as long as the link does not portray Nava Supermarket, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Nava Supermarket logo or other Materials as part of the link without express written consent of Nava Supermarket. You may link to the Site's homepage www.navasupermarket.com provided you have our written consent. If you breach any of these Site Terms, your authorization to use this Site automatically terminates and you must immediately destroy any downloaded or printed Materials here from.

Although www.navasupermarket.com aims to offer you the best service possible, www.navasupermarket.com makes no promise that the services at the www.navasupermarket.com Site will meet your requirements. While we try to ensure the Site is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Site is unavailable at any time or for any period.

The transmission of information via the internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site or ordering Products or Services via the Site, you accept that communication with us will be mainly electronic by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.) transmission or by posting to this Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Other than personally identifiable information, which is covered under the Nava Supermarket Privacy Policy, any material, information or other communication you transmit or post to this Site ("Communications") will be considered non-confidential and non-proprietary. Nava Supermarket will have no obligations with respect to the Communications. You will grant Nava Supermarket and its designers a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display throughout the world in any media the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Site including any reviews, an unlawful (any applicable local, national or international law), unauthorised advertising, threatening, libellous, defamatory, obscene, pornographic, invasive of privacy, infringing of intellectual property rights, contains viruses or any other harmful programs or other material that would violate any law.

In particular (but without limitation), any Reviews that you submit through the Site must not contain any defamatory, obscene or offensive material, promote violence or discrimination, infringe the intellectual property rights of another person, breach any legal duty owed to a third party, promote illegal activity or invade another's privacy, give the impression that they originate from us or e used to impersonate another person or to misrepresent your affiliation with another person.

The prohibited acts listed above are non-exhaustive. Nava Supermarket reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

The Reviews and other User comments or User Contents contained on the Site are for information purposes only and do not constitute advice from us. Reviews and User comments or User Contents reflect the opinions of customers who have ordered through the Site or other third parties, and any statements, advice or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other User Comments or User Contents, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.

You agree to indemnify us against any losses, damages and claims (and all related costs) incurred by or any other third party arising out of or in connection with any Reviews or other User Comments or User Contents that you provide in breach of any of the representations and warranties, agreements or restrictions set forth above.

In all communications and dealings with us (whether in person, by phone, via Site or otherwise) you must behave courteously and professionally.

You acknowledge that we will fully co-operate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other User Comments or User Contents in breach as stated above or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.

Placing your Order: Once you have selected the Products or Services, you wish to order from us and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so we will start processing your Order and errors cannot be corrected.

Amending or Cancelling your Order: You can cancel or change any of your current orders up until the amendment cut off point specified in your order confirmation. You can make changes to your order by going to 'My Account' or cancel your order. Alternatively you can call us for any amendment or cancellation. Please note that orders cannot be cancelled by email or sms.

Payment Processing: Any payment you make is not authorised, your Order will not be processed.

Order Processing: On receipt of your Order, we will begin processing it and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Site and any Order confirmation e-mail that you may receive each merely indicate that your Order has been received and is being processed by us, and does not necessarily mean that your Order has been accepted.

Order Delivery: Estimated times for deliveries and collections are provided by us are only estimates. You must ensure that a person is available to accept Delivery of your order at the Delivery Location and ensure the parcel is opened as soon as the delivery arrives and all fresh fruits & vegetables are stored in a refrigerator and any frozen items put away in a freezer. If there are any damaged/broken items, please get in touch with our customer care team within 12 hours of receiving the parcel with a brief description of the issue along with a photo of the product/parcel and email to sales@navasupermarket.com

Where delivery instructions are left, ie without signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.

Rejected / Cancelled Orders: As per standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

Returns & Refunds: We'd like you to be happy with everything you purchase from us provided it is in a fully resalable condition along with their original packaging along with the original price tags, labels, invoices or receipt and any accessories. Should you change your mind about your purchase, please return the product with your proof of purchase, within 14 working days (Saturday, Sunday and Public holidays are not considered as working days) without giving a reason beginning on the day after you receive the goods and we'll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. We do not refund or accept change of mind returns on certain products due to health and hygiene reasons (such as toothbrushes etc); personalised items; or unsealed software, DVDs and CDs. We ask that perishable food items are returned within their use by date. Please note, that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund. Refer our Returns & Refund Policy for more details.

Back orders: Back orders in the unlikely event that an item you ordered is not in stock we reserve the right to substitute it with smaller pack sizes, making up the required quantity, and/or another Brand of similar quality. Failing this we will either a) automatically refund the item or, b) if the item(s) represent a major part of your order, we would email you to advise you of the situation, with potential options, and request your advice on how you would like to proceed.

Prices will be as quoted on the Site (are priced in UK Pounds Sterling (£)). These prices include VAT but may exclude delivery costs (if you opt for delivery instead of collection) and any online payment administration charges. These will be added to the total amount due where applicable.

This Site contains a large number of products and it is possible that some of the products may include incorrect prices. If the correct price for an Order is higher than the price stated on the Site, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant service provider is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.

Payment for Orders must be made by an accepted credit or debit card through the Site. If you pay by credit or debit card, you may be required to show the card at the time of delivery as proof of identification and so that they can check that the card conforms with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.

A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Site and endorsed by Nava Supermarket, and you pay for any balance by credit or debit card. Please refer to our Promotion Policy for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will therefore be unavailable in your account for that period. The credit or discount will be applied at the time your bank or card issuer transfers the funds for your Order to us, at which point the credit or discounted amount will not be transferred to us and will instead be released by your bank or card issuer back into your available balance. You acknowledge and agree that neither we nor the relevant service provider will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected or cancelled for any other reasons, your bank or card issuer may not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant service provider will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

We recognise the seriousness of food allergies or intolerances and we recommend that you contact us before you place an order to discuss any food allergies or intolerances that you may have. But we cannot guarantee that products will be free from ingredients that may affect those with food allergies or intolerances, but we will take all efforts to minimise this risk where requested.

Please note products is produced in factories that may handle nuts, milk or dairy products, eggs, meats, wheat and gluten etc, so cross contamination cannot be eliminated. The listed ingredients are the typical ingredients, but the individual products may use a different recipe and other ingredients not listed. If you have a life-threatening allergy, we do not recommend you to use this service.

We or relevant service provider will not assume any liability for adverse reactions to products.

Nutritional details: Any nutritional details are typical figures only. Actual figures may vary depending on the ingredients and method of preparation.

Links to other Internet Sites are provided for your convenience only and the presence of such links does not mean that Nava Supermarket endorses, recommends or represents them in any way. Nava Supermarket does not control and is not responsible for any such sites or their content. Nava Supermarket disclaims all warranties, expressed or implied, as to the accuracy, legality, reliability or validity of any content of such sites.

You may link to the Site's homepage (www.navasupermarket.com), provided that:

you do so in a fair and legal way which does not damage or take advantage of our reputation

you do not establish a link from a website that is not owned by you or in a way that suggests a form of association with or endorsement by us where none exists

any website from which you link must comply with the content standards set out in these Site Terms

we have the right to withdraw linking permission at any time and for any reason.

This Site and the information, tools and material contained in it are not directed to, or intended for distribution to or use by, any person or entity who is a citizen or resident of or located in any jurisdiction where such distribution, publication, availability or use would be contrary to law or regulation or which would subject Nava Supermarket to any registration or licensing requirement within such jurisdiction.

This Site is subject to periodic update and revision. Materials should only be considered current as of the date of initial publication appearing thereon, without regard to the date on which you may access the information. Nava Supermarket maintains the right to delete or modify information on this Site without prior notice.Nava Supermarket does not warrant the accuracy or completeness of the materials, products or services on or via this Site. Nava Supermarket further does not warrant that this Site, its servers, or e-mail sent from Nava Supermarket are free of viruses or other harmful components.

While we try to ensure that information on the Site is correct, we do not promise it is accurate or complete. We may make changes to the material on the Site, or to the Service, Products and Prices described on it, at any time without notice. The material on the Site may be out of date, and we make no commitment to update that material.

Estimated times for deliveries and collections are provided are only estimates. Neither we nor the relevant service privider guarantee that Orders will be delivered or will be available for collection within the estimated times.

The foregoing disclaimers do not affect your statutory rights.

We provide you with access to the Site and Service on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings and other terms in relation to the Site and Service (including any representations, warranties, conditions, undertakings and other terms which might otherwise apply to the Site or Service, or be otherwise implied or incorporated into these Site Terms, by statute, common law or otherwise ).

Nava Supermarket may terminate User's access at any time for any reason. The provisions regarding to disclaimer of warranty, accuracy of information, and indemnification shall survive such termination. Nava Supermarket may monitor access to the Site.

No material from this site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from Nava Supermarket. All rights not expressly granted herein are reserved. Unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties.

Nava Supermarket shall have no responsibility for any damage to User's computer system or loss of data that results from the download of any content, materials, information from the Site.

The Site provides links to websites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that Nava Supermarket is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. Nava Supermarket is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. Nava Supermarket is not responsible for any loss or damage of any sort User may incur from dealing with any third party.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Site Terms that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

strikes, lock-outs or other industrial action

civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

impossibility of the use of public or private telecommunications networks and

the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under these Site Terms is deemed to be suspended for the period that any Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring any Force Majeure Event to a close or to find a solution by which our obligations under these Site Terms may be performed despite the Force Majeure Event.

Nothing in these Site Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Site Terms affects your statutory rights.

Under no circumstances shall Nava Supermarket be liable for any direct, indirect, incidental, consequential, punitive or special damages whatsoever (including, without limitation, those resulting from lost profits, lost data, lost business opportunity lost anticipated savings or business interruption) arising out of the use, inability to use of, or errors or omissions in the contents or functions of this Site, even if Nava Supermarket or an authorized representative thereof has been advised of the possibility of such damages. If your use of the materials, information or services from this Site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Customer care is extremely important to us. Our Customer Services team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Services team by clicking or selecting the "Need help?", "Help" or similar button or by calling the telephone number shown on the Site.

If your Order is taking longer than expected or you have any other problems with your Order, you can contact our Customer Care Team as described above and one of our Customer Care Advisers will attempt to provide an update on your query.

In the event that you are dissatisfied with the quality of any Products or the Service provided by us, please consider providing feedback in the form of ratings, comments and reviews on the Site (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process.

If you are dissatisfied with the quality of any Products or the Service provided by us and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact us to lodge your complaint and, where appropriate, follow our complaint procedures.

Visitors to our Site may be able to register to use our services, attend events, make a purchase, join a community or upload/download information. When you register, you will provide personal information such as name, address, email, telephone number or facsimile number and other relevant informations. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including: To fulfill your requests, to protect ourselves from liability, to satisfy legal requirements, to comply with the terms and conditions of our internet host provider.

When you visit the Site or use the Service to make an Order the Site, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address) and payment information (such as credit or debit card information). We may also collect information about your usage of the Site and Service and information about you from the materials (such as messages and reviews) you post to the Site and the e-mails or SMS or letters you send to us.

By accessing our Site or Service including any mobile digital routes such as (but not limited to) mobile, tablet or other devices / technology including mobile applications, then you should expect that our data collection and usage as set out in Site Terms will apply in that context too. We may collect technical information from your mobile device or your use of the Site or the Service through all such devices, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Site or Service through your device(s).

Your information will enable us to provide you with access to the relevant parts of the Site and to supply the Service. It will also enable us to bill you and enable us to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Site.

We may use your information to contact you for your views on the Service and to notify you occasionally about latest offers, promotions, important changes or developments to the Site or the Service.

Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.

Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the food, drink, leisure, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact us and/or amending your profile accordingly.

Please note that by submitting Reviews regarding the Site, Service and/or Products, you consent to us to use such Reviews on the Site and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).

The information you provide to us will be transferred to and stored on our servers or on our hosting provider servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff working outside the United Kingdom and third parties including companies within the Nava Supermarket group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.

The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any service providers to process and deliver your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact us and/or by amending your profile accordingly.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Site Terms and any other agreement; or to protect our rights or the rights of our service providers or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

Where you have chosen a password which allows you to access certain parts of the Site, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.

The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to hosting servers. SSL is the industry standard and the best software available for secure e-commerce transactions.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any changes to our privacy policy will be posted here. We reserve the right to vary this policy from time to time and such changes shall become effective as soon as they are posted. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Your continued use of the Site constitutes your agreement to all such changes.

Related services and offerings linked to or from this Site have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those websites. We recommend you to review their policies before you provide any personal information or complete any transaction with them.

A cookie enables www.navasupermarket.com to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Cookies do lots of different jobs like letting you navigate between pages efficiently, storing your preferences and generally improving your experience. Some of these things can make the interaction between you and the site faster and easier.

On www.navasupermarket.com, we only collect information about anonymous behaviour, nothing that will personally identify you.

We use cookies to remember you when you visit and keep track of your browsing patterns. This might be information such as the number of times you visit the site, the pages you visit and how long you stay. Then we can build a profile of how people use our site and use this to improve the user experience of our services.

The information may remain on your computer after the Internet session finishes and you leave the site. Most Internet browsers are pre-set to accept cookies.

We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

For more information about cookies and their use visit www.cookiecentral.com

Our website uses Google Analytics to help analyse how users use the website. The tool uses "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is used to evaluate visitors' use of the website and to compile statistical reports on website activity for Nava Supermarket.

You may choose to accept or decline cookies. Most browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable all or some of the functionality on our website.

Visitors to our website may be able to register to use our services, attend events, make a purchase, join a community or upload/download information. When you register, you will provide personal information such as name, address, email, telephone number or facsimile number and other relevant informations. We will not disclose personally identifiable informations we collect from you to third parties without your permission except to the extent necessary, including: to fulfill your requests, to protect ourselves from liability, to comply with the terms, conditions of our support partners and conditions of our internet host provider.

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive. If preferred, it is possible to block some or all cookies or even to delete cookies; but you need to be aware that it may have a negative affect on the user experience of the website.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. This can be done through your browser settings; the 'Help' function within your browser should tell you how.

If you choose not to accept or to disable cookies that are set by www.navasupermarket.com you may lose all or some features /functionalities.

For a more comprehensive description of how to change cookie settings in different browsers visit www.aboutcookies.org.

On May 25, 2018, the European Union (EU) is enforced a new data protection regulation, the General Data Protection Regulation or Regulation (GDPR). The GDPR is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens' data privacy and to reshape the way organizations across the region approach data privacy.

The GDPR applies to organizations located within the EU in addition to organizations located outside of the EU if they offer goods or services to, or monitor the behavior of, EU natural persons or 'data subjects.' It applies to all companies processing and holding the personal data of data subjects residing in the EU, regardless of the company's location.

We are actively working to address GDPR compliance for all our EU resident users. As we approach the May 25, 2018 enforcement date, Nava Supermarket is:

Mapping an overview of all our systems to document the use of personal data.

Introducing an updated Privacy Policy and Cookie Policy that reflects our notice obligations under the GDPR.

Reviewing and revising our vendor agreements and implementing new processes to address the GDPR sub-processor requirements.

Making technical changes to our platform that will enable us to support the GDPR's requirements and enhanced data subject rights.

We are fully committed to achieving compliance with the GDPR by the May 25, 2018 enforcement date. Nava Supermarket is conducting internal assessments and evaluating our readiness to execute on our obligations under the GDPR.

Any information related to a data subject that can be used to directly or indirectly identify the person, according to the GDPR. It can be anything from a name, a photo, an email address, bank details, posts on social networking websites, or medical information.

When you fill out registration forms, when you buy any items / products / services, fill out contactus form, or proactively provide us with other personal information, we collect that information. For example, to create an account we ask only for an email address and password. In other circumstances, such as when you complete a form related to a particular service offering or delivery an item, we may ask you to provide other information, which may include your name, phone number, and/or postal address.

In addition, your device is automatically providing information to us so we can respond and customise our response to you. This generally includes technical information about your computer, such as your IP address or other device identifier, the type of device you use, and operating system version etc. It may also include usage information and information associated with your interaction with Nava Supermarket. For example, when you search for an item, we store the search details (if available).

More information about the information we collect and how we use that information is available in our Privacy Policy and Cookie Policy.

User privacy is at the core of our business. We are regularly enhancing and evolving our security platforms, procedures and methods to better protect our users' information and anonymity.

For more information about Nava Supermarket and GDPR, please use contact us form. Further information on GDPR specifically can be found at eugdpr.org.

Customers are requested to sign for accepting the delivery.

Where delivery instructions are left, ie without signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.

Click and Collect (FREE): It's really simple. All you have to do is select the products(s) you are after and add them to your shopping basket. When you get to the checkout, you will have the option to select 'Click & Collect' as a delivery option. At this stage, you'll be given a list of all the Click & Collect Centers available and available time slot, just select your local Click & Collect Center & time slot and then process to payment. All stock is subject to availability.

Free Same Day & Next Day Collections are currently available from our Click & Collect Centers for order value above £40.00. No weight restrictions. Non refundable Pick & Pack charge of £2.00 will be applied for all the Click & Collect Orders below £40.00 .

Pick & Pack charges are non refundable.

Delivery (FREE delivery for order value above £50.00): All you have to do is select the products(s) you are after and add them to your shopping basket. When you get to the checkout, Customers can get free delivery if the order value is above £50.00 upto 25KGs excluding coupons, vouchers, discounts and service charges. We deliver 7 days a week to the local (Chelmsford) customers. All the delivery orders placed before 12 Midnight (from Mon - Thur) will be dispatched on next business day. All the order placed on Fri, Sat & Sun will be dispatched on Tuesday. All the orders will be delivered from Monday to Friday and we are unable to deliver on Saturdays, Sundays and Bank Holidays as our delivery partners are closed.

Jersey, Island and international customer’s delivery charges are clearly explained on our delivery options page. So,we would request you to visit our delivery options page for more information.

Please refer delivery options page for more information on the delivery charges.

Paycode Vouchers must be applied to a registered Nava Supermarket online customer account via www.navasupermarket.com by no later than the deadline specified on the Paycode Voucher and/or at the time the Paycode Voucher is issued by entering the relevant voucher code ("Paycode Voucher Code"), and will expire if not applied by this date. If the Paycode Voucher is applied before the expiry date, the customer account will be credited by the relevant amount. Unless otherwise provided or specified in the Specific Voucher Terms, any credit must be used within six (6) months of the date on which the Paycode Voucher is issued.

If the order value is less than the Paycode Voucher value that has been credited to the customer account, no change or cash will be given. However, any balance will be left as a credit in the customer account, and may be redeemed against subsequent orders.

If the order value is more than the Paycode Voucher value that has been credited to the customer account, the remaining balance must be paid online using a debit or credit card.

Paycode Vouchers and Paycode Voucher Codes are only valid for one use. Once the Paycode Voucher Code has been used (whether in an authorised or unauthorised manner), the Paycode Voucher Code will be void. Paycode Voucher recipients are responsible for ensuring that their Paycode Voucher Codes are not used by someone else.

Promotion Code must be used by the deadline specified on the Promotion Code and/or at the time the Promotion Code is issued by entering the relevant Promotion Code, and will expire after such date.

In the event of 500 redemptions made per Promotion Code, the Promotion Code will automatically expire regardless of the expiry date.

If the order value is more than the Paycode Voucher value that has been credited to the customer account, the remaining balance must be paid online using a debit or credit card.

Paycode Vouchers and Paycode Voucher Codes are only valid for one use. Once the Paycode Voucher Code has been used (whether in an authorised or unauthorised manner), the Paycode Voucher Code will be void. Paycode Voucher recipients are responsible for ensuring that their Paycode Voucher Codes are not used by someone else.

There is no minimum order value but customers can get free delivery if the order value is above £50.00 upto 25KGs excluding coupons, vouchers, discounts and service charges.

Click and Collect (FREE): It's really simple. All you have to do is select the products(s) you are after and add them to your shopping basket. When you get to the checkout, you will have the option to select 'Click & Collect' as a delivery option. At this stage, you'll be given a list of all the stores available and available time slot, just select your local store & time slot and then process to payment. All stock is subject to availability.

Delivery (FREE delivery for order value above £50.00): All you have to do is select the products(s) you are after and add them to your shopping basket. When you get to the checkout, Customers can get free delivery if the order value is above £50.00 upto 25KGs excluding coupons, vouchers, discounts and service charges. We deliver 7 days a week to the local (Chelmsford) customers. All the delivery orders placed before 12 Midnight (from Mon - Thur) will be dispatched on next business day. All the order placed on Fri, Sat & Sun will be dispatched on Tuesday. All the orders will be delivered from Monday to Saturdays and we are unable to deliver on Sundays as UK Mail are closed.

Jersey, Island and international customer’s delivery charges are clearly explained on our delivery options page. So,we would request you to visit our delivery options page for more information.

Please refer delivery policy.

We’ve made it as simple as possible to collect your item along with doing all we can to make sure your items are being collected by the right person.

Collecting in Person: You will be required to give your unique order number which can be found on your Order Confirmation, Dispatch and Ready to collect emails we will send. One of these three emails should also be shown at the point of collection. You’ll also need to show the card you have used to pay for your item along with signing to confirm you have picked up your order. Should you have paid by PayPal, you will be required to show Photo ID in store and all ID must match the name given on your order.

Someone collecting for you: They will be required to give your unique order number which can be found on your Confirmation, Dispatch and Ready to collect emails we will send. One of these three emails should also be shown at the point of collection. They will also need to provide Photo ID for themselves (should be over 18) and sign to say they have collected the item(s) on your behalf. They will also be required to give their full name and contact number.

You will be asked to choose collection slot and you have to collect it within collection slot date. We will not be able to hold the items for next day due to the nature of products. Should your item not be collected from the store, an automatic refund will be processed and credited within 3 to 5 working days (or longer, depending on your bank or card issuer). We'll refund your money in the same way you paid for your product. By credit or debit card - Your money will go back onto the same card. If your item was purchased at an offer / promotional price, your refund will be based on that promotional price.

You will be asked to choose collection slot and you have to collect it within collection slot date. We will not be able to hold the items for next day due to the nature of products. Should your item not be collected from the store, an automatic refund will be processed and credited within 3 to 5 working days (or longer, depending on your bank or card issuer). We'll refund your money in the same way you paid for your product. By credit or debit card - Your money will go back onto the same card. If your item was purchased at an offer / promotional price, your refund will be based on that promotional price.

It's no problem to change your mind in store. Just let the sales assistant know whether you are looking for a refund or even looking for an exchange, should the item be available in store.

If you find have an item missing from your delivery, please contact us.

If there are any damaged/broken items, please get in touch with our customer care team within 12 hours of receiving the parcel with a brief description of the issue along with a photo of the product/parcel and email to sales@navasupermarket.com

If you find have an unwanted item from your delivery, please contact us.

If you are not an active shopper, navigate to your profile (My Account -> Profile) and select 'Close Account'.

If you forget your password you can go to login page and click on "forgot password" link and give your email and click on send. An automated e-mail will be sent to you with a link to reset your password.

Yes you can. After logging in please click on my account link, you can find your previous orders there. Please click on reorder to place the same order again.

Once your order has shipped, we'll send you an email with a link to track your order. You can check the status of your package once it's in transit.

You can also login into your account, and click "Track Order" link.

We accept all the major debit and credit cards.

We'd like you to be happy with everything you purchase from us provided it is in a fully resalable condition along with their original packaging along with the original price tags, labels, invoices or receipt and any accessories. Should you change your mind about your purchase, please return the product with your proof of purchase, within 14 working days (Saturday, Sunday and Public holidays are not considered as working days) without giving a reason beginning on the day after you receive the goods and we'll happily offer a replacement or refund. Please be aware that some products have different return time limits and exceptions when you change your mind. We do not refund or accept change of mind returns on certain products due to health and hygiene reasons (such as toothbrushes etc); personalised items; or unsealed software, DVDs and CDs. We ask that perishable food items are returned within their use by date. Please note, that we may not provide you with a full refund if you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. You will need to take reasonable care of item(s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening and/or using it). If you damage items whilst they are in your possession, there may be a deduction from your refund. Refer our Returns & Refund Policy for more details.